The bank has become a trend in social networks due to the flaws it presents in its virtual platforms. The bank asks for patience.
News Colombia
A series of complaints and nonconformities have been issued by Bancolombia clients due to failures presented by the application and that have prevented all types of transactions from being carried out.
According to what they say, this has already become a problem every fortnight, just when thousands of Colombians receive their salaries.
“Hello @ Bancolombia, when is the app running? I am traveling and I cannot move my money”, they point out.
On the other hand, they also ask if there is any problem with their channels this Sunday. According to what he says, he cannot access the application or the virtual branch.
Guess who woke up lazy. Exactly, the APP of @bancolombia pic.twitter.com/ZgYtpyNOId
– Rodrigo Sandoval Araújo (@Elbayabuyiba) January 16, 2022
@bancolombia again problems with the app?? Honestly, this has already gotten out of hand, it is very difficult to maintain an account with you when the money is not available.????
– Edwin Amado Corzo (@edwinamado) January 16, 2022
Bancolombia response
Faced with the series of claims, from the banking entity that today is a trend in social networks, he announced what the fault has been.
“Hello! We do everything we can to restore service. You can use debit and credit cards to make withdrawals at ATMs and purchases in establishments. Excuse us! Thank you for your patience”, responded Bancolombia to one of its users.
If you need to make a transaction with our products and services, we tell you that you can only pay in stores with our cards and withdraw at ATMs and correspondents. We work tirelessly on the solution of the other channels. We will be informing you. Excuse us.
– Bancolombia (@Bancolombia) January 16, 2022
The company insists to its customers that if they need to make a transaction, they have enabled their purchases with due and credit cards, in addition to withdrawals at their ATMs and correspondents.
