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Entities join efforts to improve notifications in the electricity sector

Entidades aúnan esfuerzos para mejoras en las notificaciones del sector eléctrico

Santo Domingo.- The head of the Superintendence of Electricity (SIE), Andrés Astacio, and the director of the Dominican Postal Institute (Inposdom), Erick Guzmán, held a working meeting which was coordinated by the Ombudsman, Pablo Ulloa with the aim of reducing the number of resolutions of pending claims to be notified to the users of the electric power distributors.

The Superintendent of Electricity specified that the collaboration with Inposdom will help clear up the more than twenty thousand pending notifications to be notified nationwide, according to figures from the Electric Service Consumer Protection Office (Protecom), to those users who, after placing a claim, they do not proceed to withdraw the decision of the same.

For his part, the director of Inposdom indicated that starting next week they would begin the pilot plan of the project, distributing the first five thousand notifications in the National District and Greater Santo Domingo, continuing later with the other provinces of the country.

In this sense, Pablo Ulloa welcomed the measure adopted by the Superintendence of Electricity and Inposdom, which derives from the recommendations made by the Ombudsman to the proposed amendment to the Regulations for the Presentation, Processing and Decision of Claims Arising in the Relationship between Distribution Companies and Users through the Administrative Procedure in October of last year.

He added that the 32 recommendations suggested by the technical team of the Ombudsman to this regulation were made with the purpose of being attached to due process and that they contribute to protecting the rights of consumers of electrical service.

The proposed amendment to the Regulations for the Presentation, Processing and Decision of Claims Arising from the Relationship between Distribution Companies and Users through the Administrative Channel, aims to offer a solution to the accumulation of decisions not notified to the parties involved in the claims process, trying to make it as efficient as possible, complying with the administrative principles of speed, simplicity, effectiveness, transparency, non-discrimination, responsibility and equity.


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