Edesur normalized 81,568 irregular users

More than 81,568 users in the southern region of the country were irregularly connected to the National Interconnected Electric System (SENI), with San Cristóbal being the province with the most cases reported by the electricity distribution company. electricity Edesur Dominican. While the company implements actions to normalize these connectionsthe customers Regular reviews criticize the slowness in the breakdown resolution and customer service processes. customer.

A report of Edesurshared with Free Diaryindicates that the company maintains its supervision process of customers irregularities, highlighting cases of entire sectors that steal energy through different mechanisms illegal. The state company indicated that, during the period from January to November, it identified and dismantled 26,383 connections fraudulent.

The company works in line with a set of broader measures, which the president of the Unified Council of Electricity Distribution Companies seeks to develop (CUED), Celso Marranzini, who revealed that nationwide there are more than 800,000 homes and companies connected to the network without paying for the service.

To combat this situation, the CUED has implemented a supply control plan, which includes scheduling blackouts of up to three hours in areas with high rates of theft of energy. The scheduled blackouts They will be from Monday to Friday, and the measure will be carried out until the affected sectors regularize their situation.

One of the most recent reports of Edesur highlights that it dismantled about 1,000 connections illegal. Among the most relevant cases, a network of cables was reported that connected more than 200 homes in a small neighborhood near the main road of Hatillo. In addition, recognized businesses and companies with million-dollar debts that are in judicial proceedings have been identified.

Standardization

With the analyzes of connections and supervision of the distribution network, Edesur claims to have normalized the 81,568 customers that were irregular between January and November 2024, restoring service in other previously affected sectors.

However, as the company faces the challenge of combating electrical fraud and improve its service network, customer complaints customers They highlight the need to improve the care they receive.

A survey conducted by Free Diary through social networks and direct inquiries to customers of the company identified a general feeling of dissatisfaction. Complaints range from high billing to lack of customer service. customer and poor service.

On Instagram, a client expressed her frustration: “I am addressing you with all due respect, but with a tiredness that is already difficult to hide, to express my dissatisfaction with the deplorable state in which the service is. electricity in my area. “It is frankly outrageous that the power is not cut off, but it is not fixed either.”

The user explained that, although company technicians have visited her home on several occasions, the repairs have been superficial and have not resolved the underlying problem: “They arrive, observe, promise and leave, leaving everything exactly as it was, or worse. “he added.

Another case is that of a business in Hato Nuevo, Los Alcarrizos, where the owner reported an incident with the wiring and the meter that left him without power. “The technicians only receive the complaint and have not come to solve the problem. Meanwhile, I have been without power for two days. My merchandise is being damaged,” he said.