He “Passed Fast” it’s a device electronicimplemented by the government through the General Coordinating Office of the Trust “RD Vial” to speed up the circulation of the vehicles in the tolls of the entire national territory.
However, this tool instead of “accelerating” the pace of the vehicleshas done the opposite, generating complaints for some drivers who are preparing to leave and enter from different points of the country, due to the problems they face due to “not having balance”without having used it.
In this situation, RD Vial He responded that from January 2024 until July 5 of this year they have received 3,118 tickets about claimswhich represents 0.38% of the 815,000 devices of Passed Quickly they are active.
When asked by Free Newspaperthe entity indicated that these claims have been carried out a refund of RD$712,070.00.
“This amount and the claims correspond to 4 types of claimswhich are: poor validation of category 24%, advance reading 2% and paying tags 2% and unrecognized passes 72%,” he said. RD Vial.
Of these claimswhich is reflected to a greater extent, is due to the processes of replacing equipment, updating the systems and the transformation digital representing 72%. “These actions can cause system failures at certain times and result in these errors,” he emphasized.
Once reported by the usersare attended to in a timely manner by our customer service center, as explained.
Transformation digital
The institution highlighted that in the seasons where the process of transformation digital or has progressed to 90%, the effectiveness of service of the Passed Rapid has reached up to 99%.
In addition, they have enabled multiple ways of contact for claimsqueries and balance monitoring, such as a modern contact center, a mobile application, available for all platforms, the point of contact of unique WhatsApp number, among others ways.
Other mechanism used is that the agents of the tollsdemand that the vehicles have the device attached to the front glass and if they do not have it, they do not accept that they give the number “to avoid the same inconveniences.”
They denounce irregularities in it device of Passed Fast
Juan Cabrera He said that one Sunday he was preparing to go to the province of Peraviaat approximately 12 noon and when he arrived at the Toll of the 6 de Noviembre highway, could not use it, because the device He said that he “had no balance.”
Immediately, Cabrera proceeded to indicate his phone number. deviceto which the person in charge replied “there is no balance available.”
The gentleman, a little angry, pointed out that it was the first time he was going to use the Passed Quickly acquired for a cost of RD$250 (which includes a $200.00 pesos refill) to leave the city with your family.
“When he told me he had no balance, I replied -this quick Step It’s new, I haven’t used it. It’s impossible – and I immediately proceeded to give him the number and told him that in the networks There are many complaints about this same situation,” the user said.
To which the employee of the Toll He stated “In the networks “They talk about many things.”
He had to back up and go to the next lane and pay the toll. He said the same thing happened to the person behind him, causing a traffic jam.
He made the claim
At the time of making the claim They explained to him that a number had passed by truck and that they would work on their application. “How did they do that? That’s a mafia. It’s simple, anyone gives my phone number quick Step And that’s it, it throws me off balance”
Coral Highway Toll
This is what the driver said happened to him. transport touristMariano Hernández, when he was heading from the capital to Punta Cana to transport a group of people and all the tolls What happened was that he had the same problem, delaying his trip and putting his job at risk.
“At each station I had to get off the bus to show the payment vouchers, because it said I had no balance and wait for them to call the supervisor, when I don’t neglect that because it’s my job,” said Hernandez.
Another similar case is that of Mario Pérez and his familywho said that they were going to La Altagracia and when they arrived at Toll They had to stop, “imagine the traffic jam because many people had the same problem. It’s an abuse, it makes everyone uncomfortable,” said the user.
“If they want you to use that, it’s their duty, but at the same time they make life difficult for you.”
In the networks social have also echoed this situation.
The users of Passed They are quick to demand that the cases be clarified, as it is not just money that is lost.
It is important to note that this is not new, since in July 2023, Free Newspaper I denounce the chaotic situation.
