Accept the conditions of a contract in a Digital platform could then mean a economic load Important if it does not read the specifications of the same.
There is the case of the offer of a virtual courses platform, which has become a headache for a Dominican userwho accepted the details of the agreement without prior review and whose carelessness has meant the payment of almost $ 300.
Although he prefers to speak from anonymity, the man explains how a test, with a cost of little less than one dollar, became a position to his credit card of $ 299 and a headache due to the lack of responses to your claim by the platform and the local bank.
-
“A few months ago I fell into a deceptive offer from Domestika, where they sold a test at $ 0.99, for 30 days, of a course that supposedly cost $ 89. The problem is that in small letters they hid an annual subscription to the Plus service, which costs $ 299 and that is what ended up loading me via Paypal,” he says.
Bad practice
The user complains that from the platform they did not notify him about the expiration of the trial period, as they usually do in that type of hisscriptionsqualifying the situation as a Bad commercial practice.
It reveals that during the claim process it was realized that there are more victims of this practice, “that according to California laws (Where is based The company), they scratch illegality. “
“Scams are not expected by platforms that are educational. The aggravating is the lack of response, it has been impossible to communicate with someone in Domestikathe phone they give is only for a message that refers to their Web page And via mail they only issue automated responses, “criticizes.
Recommendations
To protect yourself from this type of situations in contracts in Digital platformsFélix Liriano, Information Security Officer at the NAP Caribbean company, recommends Carefully review the terms of the agreement And, before accepting any subscription, the following must be taken into account:
Read the entire contract, including the small print, and identify key clauses such as:
-
Duration: monthly or annual, with or without automatic renewal.
-
Cancellation: deadlines, conditions and penalties.
-
Refunds: When they apply and how to request them.
-
Privacy: If your data will be shared with third parties.
On free promotions, Liriano suggests that they evaluate well, indicating that although they seem harmless, Many tests require payment method from the beginning and activate charges, becoming automatic payments if they do not stop on time.
“You have to read the Privacy policies and data use Because some companies reserve the right to sell or share your information with another and verify the conditions of using promotions and discounts because often promotional prices apply only a limited time before rising to the normal price, “he explained.
Also, he advises Use virtual cards or safe payment methodsusing these virtual cards with limited balance or platforms that offer claim mechanisms. “Thus you reduce the risk of unauthorized charges or fraud,” he added.
