Difficulties persist today in the General Directorate of Passports because users must wait up to three months to obtain the booklet or stamp.
For Manuel Martínez, the digital appointment process is extremely tedious because it takes up to three months to renew or acquire the document.
He urged the authorities to seek an urgent solution to what he considers a crisis that is plaguing the institution, given the shortage of notebooks.
Meanwhile, Miguel Gutiérrez explains that the lack of a passport has caused a difficult situation because he has had to be absent from his job to complete the process.
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“I had to go to the bank to pay the tax, then look for a birth certificate to then make an appointment at the beginning of January and look how I am here three months later, struggling with the same thing,” he complained.
While for special cases, such as the case of Manuel García, who must travel in the next 72 hours, the authorities order the delivery of the document in 48 hours.
“I am going on a trip next Thursday and I came here and they told me on Monday to come today to give me the document that allows me to leave the country without major setbacks,” he added.
He explained that “mine was lost and that is why I am here to deliver it with the certificate of loss from the Police, a birth certificate and a copy of the ID to solve that problem.”
While the General Directorate of Passports He reiterated that the notebooks will arrive in April to eliminate the stamping of the notebook and therefore the difficulties disappear.
He assured that the process within what is possible flows normally because those who have an appointment and are in the institution are being delivered the document.
“If you come with proof that you have a trip, the user can come to the General Directorate of Passports 48 hours before and will have their passport ready to materialize that trip,” he confirmed.
Some 400,000 passport books will arrive in the country at the beginning of April, assured the legal adviser of the General Directorate of Passports, Juan Rosa.
“The 200,000 denda notebooks would arrive together with the tender that was made in December and would be arriving at the General Directorate of Passports on April 1st. We are going to have a total of 440 thousand notebooks”, guaranteed the lawyer.
The stamp
The authorities ordered that from January 18 a stamp be placed to extend the validity of passports pending renewal for one year, due to the fact that the supplier of passport booklets of the General Directorate of Passports has presented a shortage in an essential input to make them.
