Congress approved the Law that regulates the sale procedure and the Return of the cost of tickets to concertsin which provisions are established for the organization of shows, the issuance, characteristics and authentication of the entrances, as well as the return process in case of cancellations or modifications of the event.
This new standard, issued on July 21, 2025, enters into force from today. Next, we explain, point by point, what the law establishes.
Input return law to concerts
The law applies to most concerts, defined as shows with one or several musical or artistic presentations, whose capacity is equal to or greater than 500 people and that imply the sale of physical or digital entries for the entry of the public.
The theater works and organized events with financial support from the Ministry of Culture are excluded from their application.
For the planning and execution of concerts, either by a natural or legal person, the norm requires that, at least 10 days in advance, with: municipal authorization and resolution of public order guarantees of the Ministry of Interior, both in accordance with the corresponding regulations.
About the issuance of entries
The new regulation prohibits more entries from being issued than the allowed capacity of the premises. Likewise, each entry must include: Corporate name and RUC of the organizer, means of verification that allows validating its authenticity, price and conditions of the event.
When it is not possible to record all this information for spaces, a link must be included in which the consumer can access the terms and conditions. It is important that the public review this information to avoid surprises.
In addition, the law establishes that it is up to the organizer to verify the authenticity of the entries on the day of the event.
What happens if the concert is canceled?
The organizer must return 100% of the cost of the entrance to the consumer. The return procedure must be informed in a timely manner by the organizer.
In case a variation occurs in the place, date or content of the concert, and the consumer does not accept the new conditions or does not consider them appropriate to their interests, the organizer must reimburse the total amount paid by the entrance.
The return must be made within a maximum period of 15 business days from the presentation of the application by the consumer.
If, after 120 calendar days from the original date of the concert, there are still unrestricted amounts, the organizer must transfer that balance to Indecopi. This money will be allocated to the special fund provided for in the Consumer Protection and Defense Code.
It should be borne in mind that this law was reconsidered and approved by the Permanent Commission of the Congress, after accepting the observations of the Executive Power, and is in force since its publication in the Official Gazette.
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