Dian activated a contingency due to the partial collapse of its customs services and enabled manual procedures while the system is reestablished.
The National Tax and Customs Directorate (Dian) confirmed the partial unavailability of several of its computer services used in customs procedures and announced the activation of the contingency while the operation is restored.
According to the entity, in the last few hours a failure was detected in the electronic systems that support processes such as Muisca Load, Goods Release and SYGA Imports. As a result of this, and “in compliance with the communication issued by the Innovation and Technology Management Directorate”, the contingency was declared from the November 28.
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La Dian explained that, as long as the situation persists, the procedures will be allowed to advance in a manner manual. This measure is contemplated in current regulations and only applies if the user certifies that “it is not possible to advance the respective procedure in customs systems.”
The entity asked importers, exporters and foreign trade operators to be attentive to the notices that are published during the next few hours. “We recommend that users constantly consult the updates that are disseminated on our official channels,” said the Directorate.
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La Dian added that its technical team and specialized suppliers are working on the necessary actions to normalize the operation and advance in restoration of services. “We are advancing the necessary actions to normalize the operation as soon as possible and reduce as much as possible any impact on foreign trade processes,” he indicated.
Advances
During the Public Accountability Hearing 2024–2025, the general director in charge of the Dian, Carlos Emilio Betancourt Galeanopresented the balance of the progress achieved in the strategies aimed at tax, customs and exchange compliance.
The manager explained that “since the beginning of 2025, the tax administration established guidelines that would improve its capacity to guarantee the resources that finance public policies and the development of the country.” He added that these actions are linked to the technological and organizational advances contemplated in the institutional modernization.
The goal of gross collection by 2025 it is 305.4 billion pesos. Between January and October, the entity reached 249.1 billionwhich represents compliance with the 97.1% compared to the goal for the same period. Compared to 2024, the collection grew 11.2% in nominal terms and 5.9% in real terms.
Source: Integrated Information System
