DIAN confirmed that the interruption in the electronic billing system was resolved

The National Tax and Customs Directorate (DIAN) reported that Microsoftthe entity’s external technology provider, notified the resolution of the regional incident in their services Azure public cloudwhich had affected the system of electronic billing in Colombia.

The problem occurred during the night of Saturday January 11when the technical teams of Microsoft and the DIAN They worked in a coordinated manner to solve the situation. During that period, they configured the service that the security system usually supports. electronic billing and ran various tests to ensure its correct operation.

As a result, it was achieved overcome the technological disadvantage and the system was operational again.

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Given this scenario, the DIAN clarified that the electronic invoices generated between the 6:00 am on January 9 and the 12:00 p.m. from January 12, 2025in the type mode (04), must be transmitted to the computer service of the entity within the next 48 hours to this period.

This measure seeks to guarantee that all the processes of billing are reported appropriately and within the established deadlines.

This type of incidents had not appeared since 2019when the system electronic billing was implemented in Colombia. However, the DIAN highlighted that the entity has operational and legal protocols that contemplate situations like this.

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Before him incidentsayings protocols were activated and applied in a timely manner to ensure the continuity in the issuance of the electronic invoices.

It is relevant to note that, despite the technical problemsthe system electronic billing It didn’t stop completely. The DIAN kept the control and the transparency of the process, minimizing the effects of interruption.

The users and taxpayers were informed of the situation in real time and they were provided with guidelines necessary to fulfill their tax obligations.