In the last hours, The Department of Social Prosperity confirmed the payment of the sixth cycle for Citizen Income beneficiaries, line “Care Assessment”. Until mid-January, those who receive these monetary transfers must be vigilant to collect in a timely manner and not exceed the deadline. How to check the payment of a money order and if it is pending collection?
Those who receive help from the State have the following options:
-Official Portal of Social Prosperity:
Access the website socialprosperity.gov.co.
-Look for the section dedicated to Citizen Income.
There you can find the option to check if you have a pending transfer.
-Attention Lines:
Call the lines 5954410 or 018000951100 to obtain information about your status and payments.
-Authorized Points:
Consult authorized points of SuperGiros or on the Banco Agrario website. Also by Reval and Efecty. Download their applications, where you can verify the amount deposited and generate the code to collect it.
-Text Messages:
Stay tuned for text messages sent by the Department for Social Prosperity (DPS), where you will be informed of the assigned payment date and location.
(READ: How can you lose the right to a pension in Colombia? What the law says)
RHave you not received a text message to collect Citizen Income? This should do
Social Prosperity – Citizen Income
Source: Social Prosperity – Official Facebook
If you do not receive the text message with the Citizen Income payment date, you can follow these steps:
Verify your phone number:
Make sure that the cell phone number registered in the system is correct and that there are no errors that could cause the information not to arrive.
Connection and signal:
Check that your phone has a good connection to the mobile network and is not in airplane mode. Try sending or receiving a test SMS to make sure your device is working properly.
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Message forwarding:
If the system allows, try to request resending of the text message with the payment information.
Online consultation:
Access the Social Prosperity portal and use the query option to check if there is information about your payment. This may include details about the date and location where you can pick up the money order.
Contact the entity:
If after completing these steps you still do not receive the message, contact the Department for Social Prosperity customer service line directly at 018000951100 or visit their offices for assistance.
