Customers who booked their ticket previously and are affected by the new changes may be refunded.
LIMA, Peru – The state airline Cubana de Aviación reported that, as a result of the increase in frequencies of national air operations, the route schedule had modifications.
Through Facebook, the company published the new itinerary and recommended that customers who booked their ticket previously and are affected by the changes should go to the sales offices to request a refund or change the date of their ticket according to availability.
Likewise, he recalled that to purchase tickets, customers must access our official website www.cubana.cu or go to the sales offices. Payment can be made in cash or through digital payment gateways.
The airline apologized “for the inconvenience caused” and justified that the prices for the acquisition will be those established in resolution 346/2020 of the Ministry of Finance and Prices.
This month of November also transcended that Cubana de Aviación will resume the direct connection between Havana and Frankfurt as of December 2, 2025, after more than twenty years without operating flights to Germany.
The restoration of the route coincides with the Cuban regime’s attempts to boost international tourism – one of its main sources of income in foreign currency, along with the export of professional services and remittances – a sector that continues without recovering from the crisis caused by the pandemic and aggravated by the blackouts, the shortage of food and medicine and the inflation that affect the island.
Added to this situation is the lack of confidence in the efforts of Cubana de Aviación, which faces a deep operational crisis and is considered very insecure. At the beginning of 2025, the airline had only two active aircraft on the Island and thus launched a call for a training course of commercial pilots with a medium technical level.
In January, Joel Archer Santos, president of the Cuban Aviation Corporation (CACSA), acknowledged that the company was working on the recovery of several aircraft, although without specifying figures, and attributed the sector’s limitations to the US embargo, as is usual in the regime’s discourse.
