Two of the keys to good attention through adequate coordination and with good communication
The Camcel program closer, which is well has the support of the directive is integrated with officials of the Medical Cooperative, points to actions towards the interior of the institution and also outward.
Through adequate coordination and with good communication we seek to provide the best attention to the users of the private health provider.
“Camcel closer is a proposal born from the new Board of Directors. We are a group of doctors and non -doctors who are working on this program, it is a long -term project. We are like diapers” explained the Dr. Alejandra Cañarte.
“It has two legs or two objectives. One is oriented to the entire internal part, to the work environment and communication between us. Internal strengthening is something that the vast majority of companies are pointing because it has been seen that the better the relationship and work climate is, the better we work” assured. “In health there are people who work many hours. That good climate is reflected in the product, in this case the product is a sale of services and health” He added.
“The other leg, objective or pillar is everything that has to do with the external, with the attention to the user, to the patient, who reaches the area of boxes, of orders and studies coordination. We want to attend well, that he feels heard, the idea is to do as a round trip. There is a satisfaction survey that we do when the user is going to be attended or a blood test will be carried out correct, if you have any complaint or suggestion to do ” reported. “There are many institutions that are doing it” said.
“It is also difficult to care with users, with patients, because sometimes there are many issues. Sometimes they come with a general health problem, with things to solve, there is a whole issue of arrears that generates anxiety, generates anguish.” Dr. Cañarte said.
Professionals in different areas are not always, whether administrative or patient medical care, do not have training with the public. “It is easy for us. And it is a special audience that comes with a problem, with a disease that can be more or less serious, but for it it is very important” He pointed out. “People can form” He said.
“One of the big problems we have are the delays with the specialists, that generates a lot said.
Among the external objectives is also to achieve a greater presence in the community that includes schools and high schools and that includes suicide prevention talks or subjects such as mental health in educational centers. Also everything related to food, physical exercise and disease prevention. “That has been doing years ago from APS, but the idea is to intensify and give continuity.” said.
“Coordination and communication are the keys” Dr. Alejandra Cañarte synthesized. “Sometimes the same thing can be said in several ways and that changes. It is proven that the medical-patient relationship, beyond that it is not only a doctor because it is the team, it is essential for everyone.” hill.
