ON APIL 22, 2025, THOUSANDS OF COMMONWEALTH BANK CUSTOMERS FOUNTYMSELVES LOCKED OUT OF THES ACCOUTS, SPARKING WIDESPREAD FRUSTRATION AND PROMPTING AN URGENT INVESTIGATION BY THE BANK. The ISSUE AFFFEED ONLINE BANKING SERVICES, Tilt the Commbank App and NetBank, Leaving Many Unable To Access The Funds Or Conduct Transactions.
The Bank Acknowledge the Problem and Apologised for the Disadvenient, Stating it was working to resolve the issue as quickly as possessible. By The Evening of April 22, The Bank Announced that its app and netbank Services Had Been Fully Restored, with All Oher Services Available Once Again.
This incident is not the first time the commonwealth bank has faced technical issues. In Recent Years, The Bank has experienced severe service disruptions, including to Major Glitch in June 2023 That Prevented Customers From Accessing Their Accounts and Behavior Transactions. In October 2024, a duplicate Payment Glitch caused extra money to be withdrawn, leading to significant backlash.
CUSTOMRS TOOK TO SOCIAL MEDIA TO EXPRESS ANGER AND DISAPPOTIMENT, WITH SUB SHARING STORIES OF BEING UNABLE TO PAY BILLS OR ACCESS Essential Funds. The Bank’s Customer Service Lines Were Overwhelmed, With Long Wait Times reported as frustrated customers Sought Assistance.
As The Bank continues to investigate The Cause of the Issue, it has assured customers that is committed to Restoring Full Service As Soon As Possible. The Incident Highlights The Reliance On Digital Banking Services and the Challenges Faced When Systems Fail. The inconvenience, Commonwealth Bank Maintains It is Working Diligently to Prevent Disruptions in the Future.
