The public administrator of the Colombian pension regime (Colpensiones) He launched an information campaign to remind his affiliates that offers the possibility of accessing, in a simple and completely free way, to his most requested certificates and procedures, without the need to make ranks or move to a point of attention. What steps follow?
The entity responsible for guaranteeing the economic protection of millions of citizens in their old age, in cases of disability or the relatives of a deceased worker, maintains the commitment to facilitate affiliates and beneficiaries to obtain documents that prove their pension situation, including the pension certificate, a key tool to be able to carry out different personal, financial and administrative procedures.
This document not only confirms that a person is pensioner, but also officially supports the income he receives month by month. For this reason, having the pension certificate facilitates procedures before banks, notaries and public or private entities, since it is usually requested in credits application processes, validations to financial entities or even in efforts with other State entities.
In that sense, the certificate represents a guarantee for pensioners, since it allows them to demonstrate their economic condition and stability.
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Colpensiones
Source: Official Colpensiones-Facebook
Step by step: How to download the pension certificate?
With the aim of expediting the procedures, Colpensiones developed its virtual channels in order to provide the possibility of downloading certificates and consulting labor history from home comfort.
This advance not only saves time and displacements, but also ensures a quick, safe and available process 24 hours a day, contributing to pensioners to access the information they need at any time.
To download the pension certificate, follow the steps detailed below:
1. Enter the official colpensions website (www.colpensions.gov.co).
2. Click on the “Transactional Zone” banner.
3. Select the “Electronic Headquarters” option and then “Register” (if you have no user).
4. Enter your document number and answer the 3 identity validation questions that will be asked below.
5. Once inside, go to the menu and choose the type of certificate you want to download.
6. Download the document and keep it on your device to use it when you need it.
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How to communicate with Colpensiones?
Colpensiones offers various attention channels to facilitate access to its services. Next, the main options available are detailed:
Colpensions.gov.co
Telephone Care Lines
National Free Line: 018000 41 09 09
Bogotá: (601) 489 09 09
Medellín: (604) 283 60 90
It is advisable not to activate the speaker during the call to ensure better communication quality.
Colpensions Attention Points (PAC)
Colpensiones has a network of attention points in different cities. To know the location and schedules of the closest PACs, you can consult the following link: https://www.colpensions.gov.co/publicaciones/763/puntos-de-atncion-colpensions/
Videoatencion and Chat Online
For Colombians residing abroad or who prefer virtual attention, Colpensiones offers the following channels:
Video called: Schedule an appointment to receive real -time advice.
Online chat: Interact directly with an advisor from the comfort of your home.
Email: Send specific questions or applications.
These services are available from Monday to Saturday and can be scheduled through the official colpensions page
