SAN LUIS POTOSÍ, Mexico.- The Metropolitan Bank of Cuba reported that there is instability in the operations associated with magnetic cardsdays after the entity’s services collapsed.
According to reported the institution through its social networks, there may be delays in card operations or they may simply not be carried out.
These errors occur in ATMs, point-of-sale terminals (POS) and interbank transfers from the bank itself or with BANDEC or BPA entities.
“We are working intensively on the solution,” they write, just two days after announcing “technical difficulties” that interrupted services in bank branches, channels
electronics and ATMs.
Currently, the entity does not specify what type of failed was presented or how they plan to resolve it.
This Sunday, the payment gateways Transfermóvil and EnZona, Telebanca (telephone banking), Metropolitano en Línea (remote banking) and point-of-sale terminals (TPV or POS), as well as operations with magnetic cards at the cash register in bank branches were interrupted.
“While the disruption lasts, clients with RED magnetic cards from Banco Metropolitano for payroll and pensioners can withdraw cash from ATMs without having to check their balance beforehand,” the information clarified.
They also announced that customers with Banco Metropolitano cards in freely convertible currency (MLC), product 25, could operate at the POS terminals in MLC stores.
BanMet assured that they were working “uninterruptedly to restore service in the shortest possible time.”
In Havana, 522 of the 926 ATMs in the country operate, but the number of people using a magnetic card exceeds the response capacity of a service that frequently collapses.
Banking transactions with magnetic cards and cash withdrawals have become a problem since Resolution 111 of the Central Bank of Cuba was decreed in August of last year and, at the end of 2023, Resolution 93 of the Ministry of Domestic Trade, for the mandatory use of electronic commerce by state and non-state entities.
The so-called bankingwhich seeks to migrate towards electronic commerce, to the detriment of cash transactions, led to little circulation of cash in state entities and little availability in banks.
