The Agency for Health Care Quality and Research (AHRQ The patient experience encompasses all the interactions a person has with the health care system, such as getting timely appointments, easy access to information, and good communication with service providers, as well as such as the treatment of medical and hospital staff.
For a year now, a new health center has been operating in our country based on this comprehensive care model focused on safety, quality and patient experience.
The Medical Center of Diabetes, Obesity and Specialties (Cemdoe), located on Luperón Avenue, was conceived by Mrs. Mariela Vicini and the doctor Peter Mena as “a medical center where all the needs of people with diabetes were covered in a single location.
In these 12 months of service, the health center, which has a workforce of almost 400 people, has treated 21,124 patients, extending its catalog to 38 specialties that it currently offers.
“Since I called the call center to make the appointment, they treated me with great kindness, a very attentive girl. When I went, I was amazed at how beautiful the place is and how everything was digitized. Even the security personnel at the gates, with impeccable clothing. The truth is that it was a great experience”, those were the words of Amada Soto, a patient who visited the Medical Center for the first time Diabetes, Obesity and Specialties (Cemdoe) to be treated for a neuropathy that is the result of diabetes suffering.
The 71-year-old woman, a doctor by profession, described the place as “a dream”, assuring that she would have loved to have developed her career in a health center of this magnitude.
The spaces are spacious, well lit, with green tones that make the patient feel relaxed and in contact with nature.
Among the main areas is the ORHemodialysis Unit and the Diabetic Foot Unit.
Referring to the first year of service, Gaston Gabin, CEO of Cemdoe, He stated that: “Under a standardized and patient-centered model, they seek to be a local and regional benchmark. This first year that he has been challenging and satisfying at the same time. We believe in collaborative innovation in the process of transforming the health sector, for which we are part of the main business associations in the country, we have made agreements with academic institutions, to promote the updating of the sector in best practices, in addition to alliances with other health providers”.
To offer greater facilities to patients, in Cemdoe they have focused on expanding the catalog of medical insurance. They currently work with most health providers covering the basic plans.
In this first year, the most popular specialties were cardiology, ophthalmology, gynecology, endocrinology, nutrition, and the services of the Diabetic Foot Unit and Diagnostic Imaging, where nearly 50% of the patients were received through the basic health plan.
From the patient’s perspective, digitization contributes to their empowerment, making them an active agent in their care. In Cemdoe established several means and channels of contact with users to provide medical information, without affecting their privacy and maintaining the highest levels of security.
Through the electronic medical record as the informative and historical core of the clinical data, this modern center offers continuous care, thus facilitating the patient’s experience.
“We are focused on providing a service that is as resolute as possible, that there is more preventive than curative medicine and for that we have to make a change of mentality and that is what we are doing,” he said. Horacio Marino, Director of Operations from Cemdoe.
This health facility belongs to the INTEGRA health ecosystem, a group of companies that come together with the aim of contributing to the transformation of the health system in a sustainable and sustainable way, placing the patient’s well-being at the center of each of the decisions.
