Main application used to pay social and labor benefits, Caixa has had simplified navigation and access. The application may be unlocked by WhatsApp, without the need for the user to go to a Caixa Econômica Federal agency if the access code has forgotten.
The 100% digitized process also applies to the creation of access, password recovery and registration update. In case of updating the information, the user may change required data as a telephone, e-mailaddress and income. In cases of mobile exchange, the new number record has also been simplified.
Release of blocked accounts can be done quickly, without the need to e-mail for user confirmation. Despite simplification, Caixa reports that the process has been safer with the addition of new safety layers.
Validation of the mobile phone now occurs through the account holder’s WhatsApp automatically, expanding the reach to remote regions, just the customer has a point of connection to the internet.
Step by step
When opening the cashier, the customer must inform the Individual Registration (CPF) and the phone number to make the login. The box will then send a verification code through the official WhatsApp of the financial institution (0800-104-0104).
On Android devices, you will not need to copy and paste the code. The cashier filling is automatic. In iPhone devices, the customer will have to copy the code on WhatsApp and put it in the cashier has.
Then the customer will have to do the facial authentication process, taking a selfie and following application guidelines. If, for some reason, you are unable to complete this step, you should go to an ATM, click “Come in” and then choose the “Release Cashier Access” option, using your digital biometrics or the password account card.
In some cases, it may be necessary to send a photo of the National Driver’s License or the ID card to complete the registration. Again, if the user cannot send the document, they can go to the ATM and use the digital biometrics or the password account card to complete the registration.
