Telephone, internet and television services in Colombia have received in the last five months of 2022 (January – May) a total of 9,144 complaints before the Superintendency of Industry and Commerce, as explained by the entity.
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Being the ‘Fixed packaging’ service (television and/or internet and/or telephony) the one that registers the highest number of complaints in the telecommunications sector, both in the first five months of 2021 and in the same period during 2022, exceeding 5,500 complaints in just five months.
During the same months in 2021, this service registered 6,520 complaints, and in 2022, although the number decreased, it reached almost 6 thousand (5,962).
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The second most reported service is mobile telephony with 1,815 complaints in the first five months of 2021 and 1,441 during the period in 2022.
Unlike previous services, between January and May 2022, lCommunity television does not register any complaintbeing the one that has received the fewest complaints within the sector.
For its part, the Superintendency of Industry and Commerce clarifies that the total figure for the telecommunications sector, taking into account packaged services, telephony and internet, both mobile and fixed, and subscription and community television, is presented for the period January – May of 2022 a decrease of 9.5% in its number of complaints.
Which means that the Telecommunications sector reports 946 fewer complaints compared to the same period in 2021, when there was still a greater virtual work modality.
THOSE WHO FELL THE MOST
Based on the data from the Superintendence to obtain the percentages, it was established that, in the first place, the service that most decreased its number of complaints was community television, since it has not registered a single complaint in the first five months of 2022, compared to the only complaint it had in 2021, which means a reduction of -100%.
Fixed Internet is the second in which the number of complaints decreased the most compared to the first five months of 2021, with 408 fewer complaints, which represents a -42.58% reduction. In third place is mobile telephony.
Despite being the second that accumulates the most complaints in both 2021 and 2022, it has a reduction of 374 complaints during this year, which implies -20.60% less.
Mobile Internet has had a reduction of -11.1% in complaints, going from 45 in 2021 to 40 in 2020, which is why it ranks fourth.
The fixed packaging service has 558 fewer complaints in the period of 2022 compared to 2021, what at first glance seems to be the one that has reduced complaints the most, however, the figure implies only a -8.55% reduction compared to the total, so it ranks fifth.
On the other hand, complaints increased for services such as mobile packaging, subscription television and fixed telephony.
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