Between January and March 2025, the Superintendence of Banks (SB) ordered the accreditation of 46.7 million pesos in favor of users who formalized claimsfor a total of 579.5 million pesos as of August 17, 2020.
The provisions for the refund Of these resources they were generated from 22,764 claims of people who exhausted their respective processes With their financial entities and climb to the Office of Services and User Protection (PROUSSIONAL).
The amount of Returns It is a increase 62.1 % compared to quarter (October-December 2024), When PROUSSIONAL He ordered to prove 28.8 million pesos, indicates a press release from the supervisory entity. During 2024 the office ordered 159.4 million pesos.
First data quarter of 2025 have a growth 9 % compared to the same period last year.
The most common causes of these claims They have been: consumption Not recognized, problems in transfers (not recognized, not applied, duplicate, with error or processed with differences), unrecognized retreats, administrative or duplicate charges.
In recent years the amount of resources willing to return has registered a growth significant thanks to the multiple opening strategy Channels of proximity And access for financial users, he says.
Application PROUSSIONAL
“One of the most visible contributions of the SB for those who use financial services has been their application mobile PROUSSIONALwhich already has more than 385,000 registered people, “he explains.
Additionally, the platform allows access to the credit history of free way And without visualization limit, make a comparison of the personal level of indebtedness, visualize a map with the locations and schedules of all branches, ATMs and nearby bank subagents, as well as the possibility of requesting the exclusion of call lists for the offer of new products and services.
