Bancolombia launches a new app to facilitate access to its services

Bancolombia began 2025 with the renewal of its digital ecosystem. The company seeks to welcome the new year with a change to its financial application to improve its customers’ experience.

This is how, starting this January 8, the Bancolombia app will become My Bancolombiaa new platform that will allow greater user customization and more secure and accessible solutions for their day-to-day financial needs.

“Evolution is a permanent process, and for Bancolombia, the objective is to create an ecosystem with our own and third-party capabilities that allow us to have the best technology to respond to the growing needs of people and businesses. We want to have more speed in the process and that our clients have a better multichannel experience when making their financial transactions”, highlighted Gabriel González, vice president of distribution and customer interactions at Bancolombia.

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Financial inclusion

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What’s new?

This renewed channel is not only faster, with an average processing of 1,400 transactions, but it is also lighter, so it takes up less storage space on mobile devices.

As part of its news, Mi Bancolombia will also give priority to information. This way, the client will be able to have greater detail about the history of credit payments and it will be easier to consult extracts, certificates and documents.

Furthermore, so that people’s experience is not affected, the functionalities that are most used in this channel will not have changes, that is, customers will see them the same. However, it is important that you do not delete the previous application, as There are some services that are still in the migration process.

On the other hand, new customers who download the app will be able to open a savings account this way in a 100% digital process.

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