He Adopem Bank received the highest gold level rating in “customer protection standards” awarded by the international organization MicroRate.
This certification recognizes that Adopem Bank complies with the standards and implements them through its operations with good practices in product offering, personalized treatment to its customers, ethical data management and efficient response to complaints.
Through a press release, the institution reported that it is a sign of its commitment to keeping clients as the central axis of its work, thus contributing to the microfinance sector be more responsible and stable.
It also demonstrates a consistent concern for aligning itself with best practices in protection standards.
- In the institutional performance category they obtained an “a” for excellent performance and low risk or well-managed risk in the short and medium term.
While in the social rating of MicroRatehe Adopem Bank It also obtained the highest rating of five stars, for high-impact social performance.
Microrate
Microrate is a private organization that is dedicated to risk assessment in health institutions. microfinance and, since its creation in 1997, it has carried out thousands of qualifications around the world, both in Latin America and in Africa, Asia and Eastern Europe.
