Movistar continues betting on digital channels. For this reason, it offers its users a better self-management experience with the new update of the Mi Movistar APP, which includes new features for postpaid customers.
«With the Mi Movistar App our customers can manage their contracted products in one place. We know that self-management has become the main mechanism to offer a better customer experience and an almost mandatory instrument for all companies. In the last year, the number of users of the APP has increased 73%, maintaining a sustained growth in penetration. To continue strengthening this service, we are implementing strategies that improve the operational efficiency of our digital ecosystem, enhancing the functionalities of the Mi Movistar APP in this new version,” said Rodolfo Campa, director of B2C at Telefónica Movistar.
Android users will be able to enjoy the new version 6.6.0.0 of the Mi Movistar APP, which incorporates as a new transaction for postpaid customers, the possibility of paying, consulting and requesting that the invoice be sent to email.
By entering this option, the customer can view the cut-off date and select the month required to send the digital invoice, which will be sent in PDF format through an encrypted email from the account. [email protected]
Another novelty of the application is the incorporation of the purchase options for data, voice and SMS packets for prepaid customers, the purchase of 1GB and 4GB Extradata for both postpaid and prepaid users and the transfer of balance to own accounts or of third parties. The Mobile Payment modality is also available so that users can recharge their lines.
These functionalities are added to the most demanded transactions that prepaid and postpaid users can carry out from the platform: check balance or debt, data quotas, SMS and voice; cancel invoices and recharge balance for the main line or that of third parties.
The company also has other channels that facilitate digital management, such as the chat on the Movistar website, the Movistar VE ATC accounts on Facebook and @AyudaMovistarVE on Twitter, in addition to the call center, to provide support on services and resolution of problems. Doubts.
Likewise, customers have at their disposal the new official store in Mercado Libre https://tienda.mercadolibre.com.ve/movistar, which offers users the possibility of replacing their SIM CARD and acquiring prepaid 4G lines through a secure and reliable digital medium.
Movistar continues to be connected with its customers by updating the new functions of the Mi Movistar APP, which offers a modern and intuitive way of consulting and managing contracted products and services, comfortably and at any time.
