The Executive Director of the National Institute for the Protection of Consumer Rights (Proconsumor), Eddy Alcántarahe stressed yesterday that in its management of four and a half years the withdrawal of products not suitable for human consumption, conflict resolution, conciliation processes and the implementation of surveillance and education programs have been achieved.
When speaking in the celebration of the 17th anniversary of the creation of Proconsumor In a thanksgiving Mass officiated in the Primada Cathedral of America, Alcántara also highlighted the implementation of mass orientation campaigns, the strengthening of citizen care mechanisms, the supervision of advertising to ensure that it is not misleading and the signing of inter -institutional agreements to protect consumer rights.
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He pointed out that in his management the return of some RD $ 3,000 million in matters of conciliation in favor of consumers who formalized claims, the result of the population’s confidence in the institution.
He stressed that they previously knew between ten or fifteen conciliation views per week, but there are currently days that are known up to one hundred, so they have had to enable rooms in the different offices available to the institution.
