How and where to report concessioned transport operators in CDMX?

How and with whom do you report the concession transport?

Luis Ruiz, undersecretary of transport of the Ministry of Mobility, explained to Political Expansion that one of the methods that have the greatest impact is through a direct complaint to Locatel at 55-56-58-11-11 or *0311

Also on the social networks of the Ministry of Mobility (Semovi): @vigimoviCDMX and @LaSEMOVI.

“It is essential, if we make the warrant, the invitation to users to report them to Locatel,” he explained.

He added that all complaints before Semovi against operators of concessioned transport or complete routes are: number of the unit, which must be painted in various parts both inside and outside the minibus, bus and vans.

The complaint must be detailed with the time the incident or complaint occurred, the route number, if possible the exact point of the complaint and images, audios and videos that reinforce the complaint.

“Social networks are very important and that’s where we have many complaints and we attend to them, investigate and penalize the driver or the entire route,” he said.

The sanctions for poor service to passengers or for failing to comply with the measures that came into force together with the increase in the rate, can be: the immobilization of the unit or the entire route for a few days, for a week, fifteen days or one month.

The withdrawal of the license and if it is a larger fault, the dealers can lose their permission to operate the units.

On June 15, the capital authorities sanctioned 78 concession transport units; 76 suspended and two sent to the corralón. On June 16, 48 units were sanctioned.