The study includes surveys in more than 550 airports, based on the satisfaction of millions of users about the services offered by each aerodrome; It takes into account a total of 39 sections in relation to access, public transport, comfort, cleanliness or safety, among other aspects.
Out of more than 550 airports in Central America and the Caribbean, Tocumen International Airport was chosen as the “Best”.
This distinction of “Best airport in Central America and the Caribbean”, was given to Tocumen through the satisfaction survey carried out by the consulting firm Skytrax, within the framework of the World Airport Awards 2022, recognitions granted by passengers from all over the world. .
The World Airport Awards are one of the world’s largest quality benchmarks for the airport industry, taking into account the opinions of passengers from different airports and airlines worldwide.
In this study, more than 550 airports were surveyed, and it was based on the satisfaction of millions of users about the services offered by each aerodrome; It takes into account a total of 39 sections in relation to access, public transport, comfort, cleanliness or safety, among other aspects.
“We feel very honored by the recognition, but it is also a commitment to continue improving. We are aware of our weaknesses and we are working on them,” said Raffoul Arab, General Manager of the air terminal.
The result of this recognition was revealed by Forbes magazine.
Since 1999, Skytrax has carried out this type of survey to find out the satisfaction of users in the aviation sector and for this, it is based on a single format of questionnaire and analysis, so that the results can be comparable.
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