The Financial Superintendence, within one of its functions offers the administration of justice to deal with the contractual conflicts of the financial consumer with the supervised entities and the consumer can opt for a specialized judge to decide on the matter in dispute or request out-of-court conciliation to facilitate and expedite an agreement.
(Transmission of Banrep’s rate hikes to credit has been rapid).
In 2021, 3,473 protection actions were processed, 51% more than in 2019, when 2,297 were entered.
With the extension of the isolation measures, virtuality continued in 2021, reaching a total of 5,397 audiences; an increase of 145% compared to those made in 2019.
(Banks started 2022 with profits above $1 trillion.)
Virtuality and the possibility of developing a greater number of audiencesallowed the completion of 3,736 lawsuits in 2021, with an increase of 99% compared to those completed in 2019 (1,880).
Of this total, 3,051 were resolved in favor of the consumer, either because, among other forms of termination, there was a judicial conciliation or there was a ruling granting their claims.
BRIEFCASE
