Due to the mandatory immobility decreed by the government Until 11:59 pm on Tuesday, April 5, the operating companies reported that their customer service centers do not attend in person in Lima and Callao.
Through a statement, Claro called on its customers to use digital channels.
“Our call centers will attend as usual, but depending on the volume of calls, there may be delays in service“, Held.
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In addition, the company indicated that in support of its clients, they will not suspend the service of those who have expired receipts and who have not been able to regularize their payments between April 5 and 6, 2022.
He added that being a public service company, the technical support or breakdown crews will continue to deal with incident reports. However, fixed service installations scheduled for today will be affected.
Similarly, Movistar reported that its offices do not attend in person this Tuesday, due to the curfew.
In that sense, he asked his clients to be able to make inquiries through their App Movistar applications or their website.
:quality(75)/cloudfront-us-east-1.images.arcpublishing.com/elcomercio/XV242QZODBEGZPHMHNTP7B4X6M.jpg "Claro, Movistar, Bitel and Entel do not attend physical stores due to curfew")
Likewise, Bitel and Entel also did not open their stores in Lima and Callao due to the curfew ordered by the Government of Pedro Castillo.
:quality(75)/cloudfront-us-east-1.images.arcpublishing.com/elcomercio/IZ22QCRHQBCC3C7QUZYOKKODRA.jpg "Claro, Movistar, Bitel and Entel do not attend physical stores due to curfew")
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:quality(75)/cdn.jwplayer.com/v2/media/lpFhyOcT/poster.jpg "Claro, Movistar, Bitel and Entel do not attend physical stores due to curfew")
