The Association of Banks Multiple from the Dominican Republic (ABA) announced that, starting next Monday, March 28, the financial institutions that are members of the guild will extend the service hours to the public in shopping malls and supermarkets.
The ABA informed that the offices and branches located in those establishments will close at 7:00 p.m., Monday through Friday. Meanwhile, on Saturdays, they will work an additional hour in relation to the current schedule so far, it was reported in a press document.
The union pointed out that its associates decided to carry out a gradual de-escalation in the hours of face-to-face services, taking into account the context of normalization of activities, after the significant drop in the covid-19 indicators that are evident in the country.
The ABA explained that the decision was adopted under circular 006-22 of the Superintendency of Banks, issued on March 11providing that financial intermediation entities and exchange intermediaries may gradually re-establish the customer service hours that existed before the pandemic.
In addition, the entity urged users to keep up with the hours established by the financial institution of their choice and reminded them that they have the possibility of accessing different products and transactions through online banking.
In that order, the ABA highlighted the importance of alternate channels enabled by the banks (applications, Internet Banking, ATMs and bank subagents), the use of which translates into savings of time and resources for customers.
