Its president assures that it was not a cyber attack or a data leak.
News Colombia.
During the last few days, thousands of clients of the Colombian bank Bancolombia have reported failures in several of their digital and transactional services, which has generated annoyance, uncertainty and a wave of complaints on social networks. The interruptions have mainly affected the mobile application, interbank transfers and some electronic payments, tools that are today part of the daily lives of millions of users.
Given the growing concern, the president of the entity, Juan Carlos Moracame out publicly to explain the reasons behind the failures. As reported Blu Radiothe manager pointed out that the problems originated during a technological update process that involved temporarily moving the operation from the bank’s main data center in Medellín to other systems in Bogotá.
The technological update that unleashed the failures
According to what was revealed in the Blu Radio report, the bank was carrying out an internal process to modernize its digital infrastructure. These types of procedures are usually carried out to strengthen the technological capacity of financial entities and guarantee greater stability in their platforms.
However, during the migration, unexpected difficulties occurred in some key components of the system. These failures ended up being replicated in different data centers, causing interruptions in several digital services and forcing technical teams to intervene to stabilize the platform.
Users report difficulties in various services
The failures did not go unnoticed by customers. Throughout the days in which the problems were recorded, numerous users reported problems carrying out daily operations through the bank’s digital channels.
Among the most frequently mentioned difficulties were the inability to make transfers to other financial entities, problems paying services or bills from the application, and intermittent errors when trying to access mobile banking.
Social networks quickly filled with messages of dissatisfaction from customers who could not complete urgent payments or financial movements, which increased pressure on the entity to explain what happened and restore its services.
The bank rules out a computer attack
One of the most recurring fears among users was the possibility of a cyber attack or an information leak. However, as Mora explained in statements cited by Blu Radio, that scenario was ruled out by the entity.
The president of the bank assured that the failures were related exclusively to the technological process that was being executed and not to an external attack. It also reiterated that the security of customer data and resources was not compromised during the incident.
Progressive restoration of services
While the technical teams continue to work on the complete stabilization of the platform, the bank has indicated that services have been progressively restored.
The objective, as explained by the entity, is to guarantee that all operations return to normal operation and review any transaction that may have presented inconsistencies during the failure period.
See:
