Millions of customers are still unable to access key features such as bill payments, interbank transfers and balance inquiries.
Colombia News.
Failures in digital platforms Bancolombia They continue to generate concern among millions of users in Colombia. Since Wednesday night and during the morning of this Thursday, February 26, the entity has reported interruptions in several of its systems, which has limited access to key services for clients who depend on their digital channels to carry out daily operations.
The situation has caused a wave of complaints on social networks and customer service channels, where users express their frustration at not being able to make payments, check balances or transfer money. The problem affects an entity that, under normal conditions, can process up to 80 million daily transactions through its different platforms, including mobile applications, ATMs and online services.
Although the bank reported that technical work was carried out overnight to restore normality to the system, on Thursday morning it acknowledged that the platforms have not yet been completely restored. Given this panorama, the entity announced that it will continue to provide periodic updates on the progress of the process while its services are stabilized.
Services that continue to work
Amid the difficulties, some banking services remain available to customers. According to the entity, users can still make transfers to registered and unregistered accounts within the same bank through the Mi Bancolombia application.
Money withdrawals from ATMs and payments with debit and credit cards are also enabled, both physically and virtually.
However, the bank clarified that in contactless in-person purchases there is a limitation: payments can only be made up to 300,000 pesos per card. If the value of the purchase exceeds that amount, the user must use the card chip in the dataphones to complete the transaction.
Suspended operations
While the failure is resolved, several of the services most used by customers remain disabled. Among them are functions such as the use of so-called “pockets”, transfers using digital keys and sending money to unregistered accounts of other banks.
Added to this is the impossibility of checking credit card balances or investment products, paying bills from the bank’s platforms or carrying out transactions through PSEone of the most used systems for electronic payments in the country.
These limitations have directly impacted thousands of people who use digital channels to meet daily financial commitments, make purchases or pay for essential services.
User discomfort
For many customers, the partial collapse of the systems has meant a true martyrdom. On social networks there are many reports of people who have not been able to complete urgent payments, transfer money to family members or verify the status of their accounts.
Some users have expressed concern about the lack of access to basic information such as the balances of their financial products, while others warn about the inconveniences this can generate in scheduled payments or commercial commitments.
Increasing dependence on digital banking services means any disruption has an immediate impact on the daily lives of millions of people, from self-employed workers to businesses that carry out financial operations on an ongoing basis.
Channels to file complaints
Given the volume of customer complaints, the Financial Superintendence of Colombia enabled a special channel to receive complaints related to the situation.
Users who consider their services affected can send their reports to the email [email protected]where the supervisory entity will process the claims.
