Since the beginning of the payment of compensation to Banco Master account holders and investors, scammers have taken advantage of the search for compensation to carry out fraud. The alert was made by the Credit Guarantee Fund (FGC) last Saturday (24), in a joint note with entities representing the financial system.
The FGC began on Monday (19) to release the payments to Banco Master customerssettled by the Central Bank in November last year. Since then, scam attempts have been identified that misuse the name of the fund, banks and even public bodies.
According to the statement, the scams identified in recent days misuse the name of the FGC, banks and public bodies. Among the practices already mapped are:
- Sending false emails, messages and other communications that simulate institutional contacts;
- Dissemination of fraudulent links, pages and applications, created to induce victims to provide personal, banking or registration data;
- Request for undue or advance payments, under false promises of benefits, release of amounts or speeding up processes;
- Improper use of password recovery tools and sending messages with malicious links;
- Circulation of unofficial applications on digital platforms, which compromise information security.
>> Follow the channel Brazil Agency on WhatsApp
Recommendations to customers
The FGC and the entities that sign the note advise customers of the financial system to double their attention and adopt safe practices when using digital services. The main recommendations are:
- Seek information and confirmations exclusively through the institutional channels of the FGC and financial institutions;
- Be wary of offers that promise facilities or quick release of resources by supposed service providers;
- Disregard any request for personal data made through unofficial channels;
- Do not pay any type of fee to receive the guarantee;
- Do not click on unknown links;
- Do not download applications outside of official stores.
“These fraud attempts are intended to compromise the safety of users and cause them harm. Prevention depends on attention and the adoption of safe practices when using digital services”, states the note.
According to the most recent balance, until the end of Friday afternoon (23), the FGC had paid R$26 billion in compensation to Banco Master account holders and investors, benefiting 521 thousand people with resources eligible for the guarantee.
According to the fund, around 2,800 requests per hour are being processed via the app, equivalent to 46 requests per minute. The number of compensation paid to date represents 67.3% of the customer base that should receive funds due to the bank’s liquidation.
With the inclusion of Will Bank, another institution from the same financial group recently liquidated by the Central Bank, the total amount of compensation should reach R$47 billion.
In addition to the FGC, the Brazilian Federation of Banks (Febraban), the Brazilian Association of Banks (ABBC), the Brazilian Association of International Banks (ABBI), the Brazilian Development Association (ABDE), the National Association of Credit, Financing and Investment Institutions (Acrefi) and Zetta, which represents fintechs, digital banks and payment methods companies, signed the note.
