The Credit Guarantee Fund (FGC) begins to refund, this Monday (19), customers of banks Master, Master de Investimento and Letsbank, part of the money blocked due to the official extrajudicial settlement in November 2025.
Around 570,000 of the 800,000 people who had money in accounts or invested in products such as Master’s CDB, LCI or LCA have already requested a refund of the amounts to which they are entitled. However, only 377,000 completed the entire application process, according to the FGC, a private association responsible for managing the funds that financial institutions are required to reserve to ensure that account holders receive what they invested in the event of bankruptcy or liquidation.
The consolidation and checking of the list of creditors who are entitled to receive the guarantee were carried out by the Central Bank (BC). The estimate is that the amount refunded due to the Master’s liquidation will reach around R$40.6 billion.
Individuals must request guarantee payment through the FGC application, available for Android and iOS. Legal entities must request a refund in the Investor Portal.
The FGC coverage limit is R$250,000 per CPF or CNPJ. The value includes the amount invested and the income accumulated until the settlement date. The reimbursement covers current accounts, savings and other investments such as CDB, RDB, LCI, LCA, LCD and other financial products.
In statementthe FGC warns that it does not authorize or accredit any type of institution or company to mediate negotiations to receive the guaranteed amount, much less request the payment of any fee or the prior deposit of amounts. Additionally, no contact is made via WhatsApp or SMS.
Doubts can be clarified through FGC email.
