The departure of Colsubsidio generates uncertainty among Nueva EPS users due to failures in the delivery of medicines.
The departure of Colsubsidio as pharmaceutical manager of the New EPSvalid until December 31, has generated uncertainty and concern among userswho denounce low attendance at dispensaries, incomplete delivery of medicines and lack of clear information about where to claim their treatments from 2026.
Patients consulted at different points of care assured that for several months They do not receive all of the prescribed medicationswhich has forced them to assume high costs out of their own pocket.
“There are no medications, there are none. They no longer serve until today and next year we have to find out with the New EPS where they are going to deliver them to us. This year I had to buy them all,” he said. Alba Mercedes Monjean affected user.
Other members point out that the problem has continued over time. “For three months nothing has happened, they return it to one. I have an appointment on January 2 for a new formula and this is so serious that they have to provide some solution,” he said. Arturo Vargas.
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Pending medications and high economic impact
Complaints are recurrent among patients with chronic treatmentswho claim to have gone up to six months without receiving essential medications.
“I always come to complain and they don’t give me anything. They say they only serve until December 31. We are millions of users of the New EPS and many medications are priceless, we don’t know what we are going to do,” he said. Lina Vargasanother affiliate.
In sectors such as the Galán neighborhood, in Bogotá, users expressed their concern after finding notices announcing the end of the service. “We always came here with my parents. Seeing that sign generates a lot of uncertainty, we don’t know what is going to happen,” he said. Juan David Romero.
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Response from New EPS
In front of the Colsubsidio exit, New EPS reported that new pharmaceutical managers have already been appointed to guarantee the continuity of the service.
The assigned operators are Cafam, Medic, Discolmets, Audifarma, Farmedicall and Tododrogaswho will progressively assume the dispensing of medicines in the affected areas.
According to the entity, these managers will attend to 1,642,000 members in 11 departmentsamong them Bogotá and Cundinamarca, Antioquia (Medellín), Valle del Cauca, Quindío, Huila, Tolima and Boyacá. In the rest of the country, the EPS assured, no effects are expected.
Gradual transition and promise of continuity
Nueva EPS explained that the new managers have already started the gradual enabling of dispensing points and that in the coming days the assigned operator in each department will be confirmed in detail.
The entity indicated that this transition seeks not only to respond to the contingency, but also strengthen the pharmaceutical systemmake it more sustainable and avoid dependence on a single operator.
Meanwhile, users hope that the announced measures will translate into fast and effective solutionsas they warn that the interruption of treatments represents a direct risk to their health and quality of life.
Source: Integrated Information System
