He Ministry of IndustryCommerce and MSMEs (MICM) received Great Place to Work® Certification™, an international recognition that assesses trust, organizational culture and work experience within institutions. With this distinction, the MICM It becomes the only ministry with active certification in the entire Caribbean and Central America.
During the handover ceremony, the minister Ito Bisonó stated that the achievement reflects a management model focused on the dignity, well-being and development of public servants. He highlighted that the institution has transformed its work environment through clear policies and sustained improvements that guarantee modern conditions and an environment of trust and professionalism.
In a statement from the ministry it was indicated that Bisonó stressed that the valid certification the institutional evolution of recent years and consolidates a organizational culture aligned with the values of public service. Great Place to Work® Caribbean and Central America highlighted the level of commitment, cultural consistency and organizational maturity of the MICMpointing it out as a reference for other institutions in the region.
The survey applied by Great Place to Work® It had a participation that met the statistical and methodological standards of the firm, showing that 93% of the collaborators consider that the MICM It’s truly a Great Place to Work®. This result adds to the historical performance of the work environment, which went from 84% in 2021 to 90% in 2024.
As part of its culture of active listening, the MICM has promoted spaces like “Coffee with the Minister“to facilitate dialogue between authorities and collaborators.
It has also strengthened the feedback mechanisms through mailboxes, internal surveys and complaint channels that guarantee transparency and participation.
He comprehensive well-being has been an institutional priority, reflected in initiatives such as the lactation roomcomplementary medical insurance, the subsidized institutional dining room, the renovation of ergonomic furniture, improvements in the physical and technological infrastructure and a teleworking pilot that incorporates labor flexibility. The MICMAS benefits program also expands access to discounts and services for collaborators.
Scope of accreditation
The Great Place to Work® certification adds to an institutional trajectory marked by quality. He MICM It is the only ministry in the country with a Integrated Management System which includes five ISO certifications active (9001, 37001, 37301, 14001 and 22301).
Furthermore, in 2024 he obtained the Gold Award of the Ibero-American Prize for Quality and, in 2025, the Gold in Digital Innovation for Public Services at the Latam Digital awards.
As he concluded his words, he Minister Ito Bisonó reaffirmed that the recognition commits the MICM to continue raising institutional management standards. He pointed out that the progress achieved is the result of the commitment of the institution’s human talent and affirmed that they will continue to promote a model of public service based on integrity, efficiency and humane treatment towards collaborators and citizens.
