A strategic committee was created by the National Social Security Institute (INSS) in order to reduce a queue of 2.8 million benefit requestssuch as retirement, pension and maternity pay.
The proposal for the new committee, according to the government, is to monitor, evaluate and propose solutions for the 23% increase in the volume of new requests received by the municipality.
The INSS argues that, despite the growth in the number of requests in the queue, the average time for granting benefits has fallen. Currently, this period is 35 days.
Pending issues
INSS data shows that there is 920 thousand processes that can be resolved directly by the institute. In addition to these cases, the new committee will seek “solutions and improvements” to 1.9 million orders that have external pending issuessuch as those cases with absence of documents and biometrics.
>> Check it out here How is the order queue at INSS?
The deadline for the committee’s work is June 30, 2026.
According to the INSS, the president of the body, Gilberto Waller, highlighted that only a third of the queue is under the governance of the INSS. He recognized the work of the joint efforts to reduce the queue.
