Know the schedule so you don’t have to worry.
News Colombia.
The financial app Nequi announced that it will carry out a scheduled maintenance on your platform during the night of Saturday 25 to Sunday 26 October 2025which will imply a temporary suspension of its services. According to the company, the app will be out of operation from 11:50 pm Saturday to approximately 3:00 am Sundayaffecting millions of users throughout the country.
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During this period, it will not be possible send or receive money, pay bills, make recharges, or use the digital wallet for online purchases. For this reason, Nequi recommended to its users carry out any important transaction in advance before the technical break begins, especially if you plan to make payments over the weekend.
The company, which currently exceeds 26 million active usersexplained that maintenance seeks improve stability, safety and speed of the application. “We know that these types of breaks can be uncomfortable, but they are necessary to guarantee better service,” Nequi said in a statement published on its official channels.
Despite the temporary suspension, users who have the Nequi Visa physical card They will be able to continue using it in credit card machines and ATMs, as long as the balance is available before the application goes into maintenance. However, They will not be able to recharge or move money from the app during the update period.
Nequi also activated the tool on its website “State of services”where users will be able to verify in real time when the platform is available again. In addition, he remembered that his support team will be attentive to any news through customer service channels.
The company closed its statement asking users for understanding and patience, ensuring that these updates are part of its commitment to offering a more secure, reliable and modern digital experience. The maintenance is in addition to others carried out in 2025, the year in which Nequi has strengthened its systems in the face of the increase in electronic transactions in Colombia.
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