MetrôRio launched the “Security Pact” campaign with guidance on safety rules in the subway system, including not accessing the tracks to retrieve objects.
From the beginning of September until the 9th, the concessionaire’s operational teams rescued 151 objects that fell on the roads of lines 1, 2 and 4. Headphones appear first, followed by cell phones and sandals and shoes.
The concessionaire’s guidance, if the customer drops an object on the track, is to call an employee to inform them what happened to recover the item safely and without disturbing the movement of trains.
“Only the operations team can access the track using protective equipment and following strict protocols. Furthermore, for safety reasons, as the tracks are energized and circulation in the section needs to be interrupted, the recovery of the object will be carried out outside peak hours”, says MetrôRio.
Awareness
MetrôRio’s marketing manager and creator of the campaign, Simone Pfeil, said that the initiative aims to reinforce awareness actions at stations. “Our objective is to engage all passengers in respecting the safety rules in the system and one of them is to never try to retrieve objects on the road. We tend to be quite successful in returning objects in good condition. What counts is safety and life”, he advocates.
Publicist Gabrielle Misael followed safety rules. She was at Vicente de Carvalho station, in the north of Rio, on her way to the center, when her headphones bluetooth fell onto the subway tracks.
“It happened to me in April. I told the station agent that my phone had fallen on the road and, at the end of the day, they handed it to me. They were very attentive to me”, says Gabrielle.
Another phone rescued from the Rio Metro tracks was that of administrator Maurício Mascarenhas. On one of the trips, he dropped his headphones on the road. At the time, a passenger said that the station security guard could help him recover the object lost on the tracks. He was surprised.
“I looked for a Metro employee and reported the loss of my phone, indicating exactly where it had fallen. The agent wrote down my details and informed me that, at night, after the end of the service, the team would remove the object. He advised me, the next day, to look for the security booth, next to the turnstiles. To my surprise, the next morning I went to the station, presented my identification document and they handed over my phone,” says the administrator.
See the guidelines of the MetrôRio Safety Pact campaign
1- Don’t rush to board. An accident can delay your life much longer.
2- Do not try to prevent the doors from closing. The train door does not have a motion sensor like the elevator door.
3- Pay attention to the gap between the train and the platform. One false step can be costly. Watch where you step.
4- Never try to pick up objects on the road. A cell phone can be replaced. Not your life. Ask a Metro employee for help.
5- Respect the yellow lane. Only pass it when the train stops completely. The yellow stripe is a visual brake.
6- Be careful on the stairs. Do not use your cell phone when going up or down and hold on to the handrail. A message can wait. Your safety, no.
7- Be careful on the stairs. Running on stairs is dangerous for you and others. Go down calmly. The next train is already arriving.
8- Ask for help if you need it. Did you feel insecure on the escalator? Call an employee. The next step is always safer with support.
