As of September 29, 2025, all Users of Prepaid mobile lines In the Dominican Republic that have not completed the process of identity validation They will lose their numbers definitively.
The measure is contained in the Resolution 064-2025 of the Dominican Institute of Telecommunications (Indotel), released on Tuesday.
The regulatory body explained that the provision seeks protect citizensfight the irregular use of telephone lines and support the security agencies in research related to crimes committed through mobile devices.
As validate your prepaid mobile line?
The Telephone companies each one have enabled mechanisms so that their clients carry out the process of identity validation:
Clear: the Users They can start the validation Marking *456# from their mobile, where their ID number and date of birth must enter, as well as confirm other contact information.
Altice: He enabled the portal IDENTITAPAGO.altice.com.do and the assistance service *555. Through these platforms, the client introduces his card number, receives a code per SMS and must load a photo of the document. Confirmation can take up to 24 hours.
Viva: It offers several options To complete the validationincluding the short code *#414, attention in stores, its call center and other electronic channels.
Sanctions for not validate
Indotel warned that the Users that they do not validate their identity before September 29 will face a provisional suspension of their line for a period of up to two months.
- If at the end of that period, the process has not been completed, the number will be deactivated definitively.
