The Court indicated that in 2021 the guardianships that seek the allocation of medical appointments increased by 12.4%, by 2022 by 17.19% and 2023 22.24%.
The Constitutional Court established that, After three years, the Ministry of Health did not comply with its plan to improve the provision of the health service for millions of users throughout the national territorydue to the large increase in complaints by millions of patients.
“The Chamber showed that a large number of complaints are continued before the Supersalud for the lack of opportunity in specialized appointments, which are equivalent to 53.50 % of the requests, complaints, claims and complaints (PQRD), by its users,” said the constitutional corporation.
After an analysis of the corporation where he evaluated “The scope of the opportunity in the provision of health services”, as well as “the parameters to define the maximum waiting times for the provision of these services”, as well as the current situation in terms of the general social security system in health, (SGSSS) The Corporation declared a low level of compliance by the Ministry of Health.
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This translates to the entity IHe brought his own work plans and schedules in relation to the maximum times in which specialized medicine appointments must be assigned and perform the different procedures.
However, the Corporation also indicated that the health portfolio also did not implement measures of the initiation of the registration that allows to collect the information about the time that patients take to be treated by the emergency departmentas well as being carried out and dispensed by procedures, technologies and medications that were ordered, among other factors.
Consequently, according to figures from the Constitutional Court, patient complaints continue to Supersalud due to the lack of opportunity in specialized appointments, equivalent to 53.50 % of requests, complaints, claims and complaints (PQRD).
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But no less important, the high court review room also evidenced that the attention times increased since 2020, going from 22.38 minutes to 26.16 minutes in 2021; 26.13 minutes in 2022 and 24.22 minutes in 2023, which reflects a setback, according to the Constitutional Corporation.
“Likewise, the guardianships that seek the assignment of medical appointments showed an increase, like this: by 2021 by 12.4 %; 2022 17.19 %and by 2023 22.24 %,” the Constitutional Court in terms of guardianship actions said promptly.
Source: Integrated information system
