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August 7, 2025
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Cases in which the digital card at the country’s airports can reject you

Cases in which the digital card at the country's airports can reject you

In recent years, Colombia has given Firm steps towards digital transformation of citizen services, and one of the most significant advances has been the implementation of the ID digital. However, it is essential to know how to use it when traveling by plane. To avoid inconveniences in the country’s airports, take into account the 4 cases in which they can be rejected.

This new form of identification, validates by the National Registry of Civil Statusnot only represents a technological innovation, but also a substantial improvement in security, practicality and protection of personal data.

However, the growing use of the digital card has generated some doubts about its correct presentation, especially in contexts such as air trips. Next, the 4 cases in which the use of the digital card can be rejected in Colombian airports:

1) screenshots: Although many people choose to take an image of their digital card to facilitate access, this format is not valid. Screen catches do not guarantee authenticity or allow verification by the airline staff.

2) scanned or gallery images: Be it a photo taken with the cell phone or a scan of the document, these versions are not accepted either. Only the digital card is validated if shown directly from the official application of the Registry.

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Digital ID

Source: Colombia National Registry – X

3) Printed copies or photocopies: Bringing a physical copy of the document – whether printed on paper or photocopied – does not meet the authenticity criteria required to address a flight. These versions lack the necessary digital security mechanisms.

4) PDF files downloaded: Some users download their card in PDF format to have it on the mobile device or print it. However, this type of file is also rejected by not coming directly from a verifiable and safe source.

It is important to note that the person in charge of validating the identity document when addressing is the airline staff, not the police. In case of not presenting a valid document – whether the digital card in its official app or the traditional physical card – the passenger could be excluded from the flight.

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The advantages of the digital card

In addition to providing citizens with the possibility of accessing services and making payments and procedures quickly, agile and reliable, avoiding displacements, rows and waiting times, the digital card has the highest safety standards for the protection of personal data, with biometric identification and authentication.

Thanks to these characteristics, The card in digital format allows citizens to be identified reliably, even from a mobile device, Which is particularly useful for those who want to travel within the country, since they can use the official app of the Registry to present their identity document, without the need to carry the physical card. This measure also promotes a more agile experience in the approach processes in airports.

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