Passengers affected by cancellation may make changes in their tickets without additional costs.
After The cancellation of the Shakira concert in Medellín, which was scheduled for Monday, February 24, Avianca activated an exoneration protocol for passengers with tickets to the Antioquia capital for the tour ‘Women no longer cry’.
Through a statement, the airline explained that, passengers affected by cancellation, They can make changes to their tickets without additional costs.
“Avianca announces that, due to the reprogramming of the Shakira concert in Medellín, customers with confirmed reserves towards that destination, to fly from February 22 to 24, They may make changes without penalty (apply collection in case of tariff difference), presenting their official entries to the event “, The entity said.
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Customers interested in this benefit will have a maximum period of 90 days to communicate flight change, according to the availability of the airline for itineraries to Medellín. In addition, Avianca clarified that the ticket will be valid for one year.
“We know that thousands of travelers have waited for decades for this concert. Therefore, as the official tour of the tour we honor our commitment to our clients and We will protect their trips so that they can fulfill the dream of seeing the Colombian singer More influential in the world sing in Medellín, ”added Ana María Copete, director of Commercial Development of Avianca.
The changes can be managed through the Avianca website, where affected customers will have to fill out a form called ‘Reprogramming Shakira Concert’. In addition, you will have to attach evidence of the entrances to the concert for the scheduled date.
It may interest you: Shakira: Organizers confirmed the reason why the concert was canceled in Medellín
“If the ticket was bought through a travel agency, The client must make the request for change through said channel “clarified the airline.
The Shakira concert in Medellín was canceled after the operator confirmed logistics problems with one of the roofs of the presentation, So he explained that this puts the security of the artist and the attendees at risk.
Source: Integrated information system
