Millions of people in Colombia They still use cash For purchases, payments and different transactions, despite the rise of virtual wallets. Therefore, the appearance of fake or very bad tickets It continues in some situations, generating concerns and headaches to more than one. What should be done in such a situation?
Officially, the financial superintendence of Colombia and Asobancaria have established Un Process to detect a false ticket and a procedure to file a claim in these circumstances.
The first thing that both entities indicated is that before obtaining a ticket in poor condition or false, immediately sE must go to a bank to start a claim. In this sense, it was specified:
– Make the claim in your bank’s office.
– Fill a format with the data of the site where he made the withdrawalOr, the denomination and the ticket series.
– Attach the voucher of retirement if it was through an ATM.
– Submit the claim, before the financial entity, the Superintendency or the Financial Consumer Ombudsman, at any time.
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After these steps, The user must be aware of the bank’s responseentity that will be in charge of:
– Verify if the ticket is really false.
– Check if the ticket was dispensed by a cashier, confronting whether the series and denomination of the ticket corresponds to those that the cashier was supplied.
– Verify a special brand that place some financial entities to each of the tickets.
– Analyze the client’s profile, to verify that the event does not occur more than once to the same person.
– Pay, finally, if necessary, to the client’s account the value of the ticket or will be changed by the financial entity.
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This is a frequent consultation for several citizens, with the aim of getting rid of an apocryphal ticket. Nevertheless, The Bank of the Republic insists that this myth of money replacement is false.
“The Bank of the Republic does not change false bills for authentic. The bank receives the tickets that you think they are false and analyze them. After the analysis, the bank informs the result. If the ticket is false, it is retained and then destroyed by the bank and, in case of being authentic, its money returns, “they officially said.
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However, the organism does deal with those who are broken or in poor condition. “As long as it meets the following conditions established by the Board of Directors of the Bank of the Republic through Internal Resolution 4 of July 24, 1998 “, They highlighted.
