Taxis service in Bogotá It is equal to anywhere in the world where the service is individual, available 24 hours without supporting routes or times. That is, the user sets the destination place or site and the route is freely established by the parties. Therefore, if he suffered a bad experience, it is important that he know his rights and know how to make the corresponding complaint.
If you think it is necessary to make a complaint you can do it for the following channels:
-We telephone: Marking the 195 Citizen Attention of the Mayor’s Office of Bogotá.
-For the Internet: In the Bogotá portal he listens to you from the Mayor’s Office of Bogotá entering www.bogota.gov.co/sdqs.
According to the Mayor’s Office of Bogotá, to file a complaint about the taxi service in Bogotá, it is important to identify:
-The reason and detail of the complaint
-The plate and vehicle company
-Yes asked by phone or by platform
-The company or platform name
-The number of units that marked the taximeter
-The date and time of service
-The origin and destination of the race
-The contact data of whom the complaint files
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Taxis in Bogotá
Source: Mayor’s Office of Bogotá – Official page
What are the recommendations for taxi users?
1) Before entering the vehicle, it verifies that the information contained in the control card, which must be in the back of the copilot’s chair, corresponds to the person and vehicle that is transporting it.
2) Users can validate the previous information through the Simur website https://www.simur.gov.co/conductors-de-taxi Entering the vehicle or control card plate number.
3) Check that the vehicle is clean and has safety belts in operation. Use them as soon as you enter the vehicle.
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4) Confirm that the driver puts the taximeter into operation at the start of the race and that marks the units indicated for starting or flag.
5) If you requested the taxi through a technological platform, keep in mind that it will indicate the price of the race at the beginning and that this does not change throughout it.
