This Tuesday, December 31, several users reported a new failure of the Interbank application, as well as their Plin digital wallet.
Various complaints were evident on social networks, where users expressed their discomfort at not being able to make transactions or payments.
As recalled, in October of this year, Interbank reported a failure in its mobile application as well as in Plin, which prevented users from carrying out transactions.
The same day, the banking entity reported, through a statement, that the data of a group of clients was exposed by third parties without any authorization.
Through its X account, Interbank commented on the matter. “We want to inform you that we are restoring our systems. Our channels, cards and payment methods operate normally. Our APP is in stabilization”.
“We are sorry for the inconvenience caused and appreciate your understanding.“, added said banking entity last October.
Indecopi admits complaint against Interbank for a drop in services and leakage of customer data
The Technical Secretariat of the Consumer Protection Commission No. 1 of Indecopi accepted for processing a complaint against the Banco Internacional del Perú SAA (Interbank), presented by the Institute of Market Ordering Law (IDOM), an organization focused on defense of consumer rights.
The complaint, initially registered on October 30 and supplemented on November 7, accuses the bank of alleged violations of the Consumer Protection and Defense Code due to operational failures in its services and the violation of its clients’ personal data.
During that day, starting at 9:30 am, users reported access problems to platforms such as internet banking, the mobile application and virtual wallets such as Plin, which made it impossible to carry out crucial transactions.
In addition, Interbank confirmed that its computer security systems were compromised, allowing unauthorized access to confidential information.
According to IDOM attorney Dr. Paul Castro, the complaint highlights three main aspects:
- Operational problems: Failures in digital services directly affected users.
- Compromise of personal data: A breach occurred that exposed private customer information.
- Lack of effective communication: The entity did not inform in a clear and timely manner about alternatives to access the affected services, failing to comply with the right of consumers to receive adequate information.
It should be noted that Interbank has not received any notification and, therefore, is unaware of the complaint against it.
If violations are proven, Interbank could face sanctions of up to 450 UIT, equivalent to S/ 2,317,500, in addition to corrective measures aimed at guaranteeing the protection of consumers and the integrity of their personal data.
