The testimony of a client who was about to be a victim of bank fraud.
News Colombia.
In Colombia, cyber theft has become a growing concern, especially in times of high financial movement like December.
A recent case, narrated by a user of a renowned bank in the country, shows how criminals have perfected their techniques to deceive people, taking advantage of the trust they have in their banking entities.
This testimony seeks to alert others about latent threats and the measures that must be taken to avoid falling into traps.
They even simulate the voice of the bank
«They called me from what seemed to be Davivienda’s official number, the same one I have registered in my contacts as ‘Davivienda Online’. This gave me confidence, so I answered the call. A very courteous woman identified herself as a bank employee and explained to me that they were making refunds related to article 869 of the 2020 tax statute. She mentioned an alleged incorrect charge to me and assured me that I would receive an email with a tax certificate to process a refund. income tax return.«
The user says that the person on the phone had all his information: full name, ID number, address, email and even his phone number.
«This made me trust even more. However, when he told me to enter my ID number to continue, something didn’t add up. It was the same automated voice the bank uses. I stopped, hung up immediately, and then contacted my bank office manager to verify.«
After reporting the incident, the bank confirmed that it had been an attempted fraud, in which the scammers intended to obtain your banking details and access your account.
The sophistication of the hoax, including cloning the bank’s official number, highlights the seriousness of the problem.
«I want to tell everyone not to trust any call, even if it appears to come from the bank. If you have questions, hang up and call the official number directly. Do not provide personal information, much less bank details. This type of fraud intensifies in December, when banks handle high transaction volumes and many people are more relaxed about their security.«he emphasized.
Key recommendations
- Always check the source: If you receive a suspicious call, hang up and contact the bank directly using the official numbers published on their website.
- Avoid providing personal data: No bank will ask for confidential information such as passwords or security numbers over the phone.
- Install alerts and monitor your accounts: Activate notifications in your online banking to track movements in real time.
- Report incidents: Report any attempted fraud to your bank and, if possible, the authorities.
#YourComplaint | There is an alert due to the increase in cyber thefts against bank users in Colombia. pic.twitter.com/DgQUsJtlaF
— TUBARCO (@tubarconews) December 10, 2024
