Who has ever not received a ticket in bad condition? This situation is more common than you think, which is why it is important to be attentive and know the procedures to change them. From the Bank of the Republic of Colombia they made known the reasons why you can get your money back and what to do in those cases.
Dirt: “It is considered dirt when it is present uniformly over the entire surface of the bill, making it difficult to review the different security elements. Its main consequence is the increase in the optical density of the banknotes, making the dirty ones appear darker than the clean ones.explains the bank on its official website.
Stains: “Stains are localized concentrations of dirt caused by grease, oil, paint, ink or any other substance.”. Its acceptance may be compromised depending on the nature and extent of the stain.
Writings/Drawings: “They correspond to the deterioration of the bill caused by the writing of figures, letters or drawings on the surface of the bill”it is explained on the page. In that case, it may be bounced due to the difficulty of its readability.
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A stamped bill can be easily rejected
Source: Bank of the Republic of Colombia – Official Page
Stamps: “Stamps stamped by entities or establishments that cause premature deterioration of the banknotes, and that due to their size or density of the ink makes them unsuitable for circulation”. This means that if it has been marked or altered in any way, it may affect its acceptance in transactions.
Mutilations: “These are bills that have perforations caused by tears, hooks, etc. or that have suffered the theft and alteration of one of its parts or some security element such as thread, etc. The fraction of the bill to be evaluated may or may not include the serial number of the bill, but in no case should it be less than 50% of its original surface.mentions the Banco de la República portal.
Curbs: “This classification corresponds to banknotes that have suffered a cut or tear, totally or partially causing the detachment of some of their parts and that have been repaired with adhesive tape, using parts of the same banknote and, therefore, do not meet the conditions for continue in circulation.”
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What to do if I receive a ticket in bad condition?
In the first instance, it is important to examine the bill to determine if it is torn, stained, wrinkled, or has marks that may affect its acceptance. A bill that retains more than 50% of its physical integrity and is legible is generally acceptable.
In that case, you must resort to Bank of the Republic and deliver it so that they return one suitable and in condition to be used.
