Social Prosperity is an organism of National Government which provides help and assistance to overcome poverty in the country and reduce the social gap that exists between the most vulnerable populations. Recently, this department added a fundamental tool to clear up doubts and queries from beneficiaries: precisely, it is a WhatsApp channel.
How does the Social Prosperity WhatsApp channel work?
The function of this communication channel is described in detail on the official website of this department. “The content channel was created six months ago. During this time, 16 consultations have been carried out with the members, which total more than 95,000 interactions, to strengthen the entity-citizen relationship.”
“The channel provides direct access to daily information about services, citizen participation initiatives, live broadcasts, events, news, fraud alerts and all information of interest about the management of Social Prosperity”conclude from the Government.
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WhatsApp Features
1.Contact number: Citizens can contact the number 3188067329, available 24 hours a day, 7 days a week, allowing doubts and queries to be resolved at any time.
2. Virtual Assistant: There is also another type of help that is through Mambaan assistant who provides relevant information about available social programs and provides exact answers.
3. Access to information: Through the channel, users can receive daily updates on services, events, fraud alerts and other important news related to Social Prosperity management.
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Other means of communication with Social Prosperity
There are also more conventional ways to clear concerns.
1.Personal attention
Monday to Friday from 7:00 am to 5:30 pm in the places enabled by Social Prosperity.
2.Telephone attention
National Free Line: 018000-951100
3.Via email
For complaints about corruption: [email protected]
For general inquiries: you can use the email available on the official Social Prosperity website.
