Confusion and frustration among Daviplata users due to the promise of a $30,000 bonus that turned out to be a mistake

Complaints were quick to appear on social media, where many expressed their discontent at what appeared to be a hoax.

Colombia News.

This Thursday evening, numerous users of the Daviplata digital wallet received a message informing them that they had won a $30,000 peso bonus.

To claim it, they were instructed to follow a link included in the message.

However, what seemed like a pleasant surprise soon turned into a source of frustration.

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When trying to claim the bonus, users found that the page they were redirected to was constantly crashing, and the Daviplata app was also experiencing access issues.

Confusion and frustration among Daviplata users due to the promise of a $30,000 bonus that turned out to be a mistake

Complaints were quick to appear on social media, where many expressed their discontent at what appeared to be a hoax.

Daviplata’s response

In response to the growing confusion, the bank explained that the message had been sent from Davivienda’s wallet by mistake.

The $30,000 bonus was intended only for a specific group of customers who met certain requirements stipulated in the terms and conditions, and not for all those who received it.

The journalist and communicator Víctor Grosso, a specialist in economic issues, reported that the bank has acknowledged the error and clarified that those who received the message by mistake will not be able to claim the bonus.

The bank also apologized and assured that it was already sending an official communication to correct the situation, stressing that the message titled “shopping challenge” was not addressed to all users.

Did you receive a message from Daviplata telling you that you had won a $30,000 bonus? Here is the bank’s response. Many users on social media are reporting that this Davivienda wallet sent them this message, and that when they wanted to claim it… pic.twitter.com/Tf9RwvOL1u

— VICTOR GROSSO (@VictorGrosso) August 30, 2024

On social media, many people tweeted jokingly about the situation:

Those who have Daviplata. pic.twitter.com/GltgOb373o

— Carlos 🐝 (@CarlosToca84) August 30, 2024

Tomorrow I will be with my lawyer at the Davivienda facilities, claiming the 30 thousand pesos that they promised me at Daviplata. pic.twitter.com/aTPWPqIKxx

— Goal Claw (@ElGolGarracol) August 30, 2024