Banking entities must invest in digital transformation and one of the tools is single channels.
Improving customer service and the way customers interact with the bank can save costs, provide faster and more efficient responses, and strengthen brand appreciation.
This is why banking entities must invest in digital transformation, and one of the tools is single-channel, which groups together all the channels that interact with customers to integrate them into just one, improving the customer experience, which speeds up the response, reduces the use of resources and time.
This is what they stated Manuel Castanedacommercial director of Kal Software and Carlos Villaseñor, specialist in Banking Transformation at Datasys during an interview on HOY.
Both work hand in hand to bring value propositions with transformative technologies to the Dominican market.
Castañeda said that this single-channel tool can also be used by fintechs, government entities, companies in the insurance sector, among others, regardless of their size.
“It is a tool that is used in all operations that have a financial transaction such as retail.“He said. He added that this solution they offer has resilient capabilities to adapt to any market, whether global, regional or local.
Villaseñor said that Datasys has been in the Central American market for more than 25 years and Kal is a software manufacturer with more than 35 years and its headquarters are in Edinburgh.
