Orlando Villabona Robayo, general director of the National Tax and Customs Directorate (Dian), announced that the entity installed a Unified Command Post (UCP) to address the intermittent operations that its technological platform has experienced, which have caused delays or error messages in the processes of creating electronic signatures and signing documents for the formalization of the income tax returns of natural persons.
(See: Income tax return: in which cases and when should pensioners complete the procedure?).
The PMU was installed within the entity and the departments of Tax Management, Innovation and Technology and Legal, and the Information Security Office and the Taxpayer and Customs User Ombudsman.
“The PMU will operate permanently, we will maintain minute-by-minute monitoring and we will work to ensure that all the technological servers available for this process are working perfectly and at full capacity, in the shortest time possible.“, explained Villabona Robayo.
(See: 2024 Income Tax Return: When do I have to file my tax return?).
The PMU is the second major action taken by the Dian to try to mitigate the situation that taxpayers have been experiencing since last Monday, August 12, when the deadlines for individuals to declare income began to expire. The first action was to declare a contingency measure until Friday, August 16, allowing people to declare until Tuesday, August 20, 2024. without penalties or late payment interest.
“The entity has been working for more than 72 hours without interruption together with its technological provider to optimize the systems, the number of public servants who handle income tax return filing and signature authentication procedures has been doubled, and additional service hours have been set up on Saturdays throughout the calendar of due dates, at the 56 contact points throughout the country.“, explained the Dian.
(See: Documents you may need to file your tax return and that you may not have known about).
According to the projections established for 2024, during the first two days of the expiration calendar, corresponding to August 12 and 13, the entity expected an average of 240,000 personal income tax returns. To date, and despite the platform’s interruptions, 738,334 declarations have been received.
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